We want you to enjoy our products. If for some reason you’re not happy with your order, let us know within 14 days of your purchase and we’ll work with you to make it right.

All returned items must be in the original condition you received them in. We do NOT accept washed or worn items. If a washed item is returned, the return will be refused and sent back to you.

If you need to exchange an item, due to wrong size or design, contact us at info@1watertown.com and we will ship the correct item(s) to you at no charge. Ship the incorrect item(s)back to us via ground mail and we’ll credit the shipping cost back to you.

If an item was missing from your order, contact us at info@1watertown.com and we’ll ship the missing item(s) to you.

If you would like a refund for all or part of your order, contact us at info@1watertown.com and let us know. Ship the items for which you want to be refunded back to us via ground mail and we’ll credit your shipping cost back to you in addition to the product purchase prices. The original shipping charge for the order is non-refundable.

We reserve the right to change our pricing at any time for any reason. Typographical errors which lead to incorrect pricing on the website will not be honored.

If you are interested in carrying our products in your establishment, please contact us at info@1watertown.com and let us know.

We will absolutely never sell or share your personal information with 3rd parties. Any and all data we collect from transactions or our web server logs will only be used for internal purposes.

We don't like spam any more than you do, so when you get email from us, you'll know it's because we have something to tell you about. If you want to opt out of receiving updates from us, just email us and let us know.

If you have any questions about our privacy policy, please email us at info@1watertown.com.

We offer international and domestic (US) shipping.

You will receive an email confirmation when your order ships. Orders are usually processed and shipped within 24 hours. If there is a delay in fulfilling your order, we will contact you.

Currently, we ship via USPS Priority Mail, which can take 3-7 business days depending on mail delivery service in your area. If you need express delivery, please contact us at info@1watertown.com.